Tier 1 Information Technology (IT) Helpdesk Analyst

Job Title: Tier 1 IT Helpdesk Analyst
Location: Peachtree City, GA
Job Type: Full-Time

Job Overview:
We are seeking a reliable and courteous Tier 1 IT Helpdesk Analyst to join our growing team. The primary responsibility of this role will be assisting with new IT installations, setups, and fixes, while providing first-level troubleshooting and support. The ideal candidate should have strong problem-solving skills, excellent communication, and the ability to work from the office, remotely, and on-site at customer locations. Key Responsibilities:

• Perform IT setup, configuration, and installations for new systems, hardware, and software at customer sites.
• Provide first-level troubleshooting and issue resolution for installation-related problems and ongoing fixes.
• Address helpdesk tickets related to system setups and repair issues.
• Ensure all work is completed according to technical and customer service standards.
• Maintain a professional, patient, and courteous demeanor with clients, ensuring customer satisfaction.
• Document all installations, issues, and solutions in our helpdesk system.
• Perform on-site support visits within a 30-mile radius as required. (Most are local/near Fayette County)

Qualifications:

• Experience with IT hardware/software setup, configuration, and installations.
• Excellent verbal and written communication skills.
• Strong customer service skills with a patient and positive attitude.
• Ability to multi-task and work in a fast-paced environment.
• Valid driver's license, reliable vehicle, and active insurance required.
• Willingness to travel to customer site

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Preferred Qualifications (Not Required):

• Previous experience in a helpdesk or IT support role.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Microsoft (Office) 365
• Ubiquiti Unifi hardware/software
• Network cabling standards (Category 5/6/7 structured cabling, TIA 568 A/B, Fiber)

Benefits:

• Competitive salary
• Paid time off
• Opportunities for professional growth and advancement
• You will be working with a small, highly integrated team of skilled IT workers

To Apply:
Please send your resume and cover letter to support@cengatech.com with the subject line "Tier 1 IT Helpdesk Analyst Application."