Representative of the Office of the State Long-Term Care Ombudsman, Part-Time
FUNCTION: Provides high quality services, accurate and timely information and consultation, complaint-handling, access for residents, education, and advocacy related to long-term care services in accordance with federal and state law and policies in designated coverage area. Tasks include the following elements based on Program needs:
Intake, Casework, and Information / Consultation
Routine Visits and Access
Advocacy
Presentations and Outreach
Volunteer Management
Ombudsman Special Projects
Successful completion of certification process (“designation”) through the Office of the State Long Term-Care Ombudsman is required. (De-designation by the OSLTCO shall result in loss of employment with the Program.)
Other Expectations
- Obtains and submits all required materials and documentation for continuing education according to Ombudsman Program policies.
- Participates in the development of strategic plans as requested and contributes towards accomplishment of goals.
- Participates in the performance appraisal process.
- Immediately reports any conflict of interest and provides a completed conflict of interest screen on an annual basis.
- Submits complete and accurate activity and expense reports on a timely basis.
- Performs other tasks as assigned.
- Ability to effectively communicate with the residents of long-term care facilities, their relatives, caregivers, and professionals working in those services or related organizations, in person, by phone, and by other means when appropriate.
- Ability to comprehend written material related to essential job functions.
- Ability to document facts related to essential job functions accurately and according to established timeframe.
- Ability to operate a computer well enough to perform essential job functions.
- Ability to make visual, auditory, and other sensory observations of consumers, and their surroundings.
- Ability to comprehend, recall, and apply facts related to essential job functions.
- Ability to analyze, evaluate, present, and implement a reasonable course of action based on available information.
- Have access to a vehicle, possess a valid Georgia Driver’s license, and provide evidence of current automobile insurance.
- Ability to ambulate sufficiently to access all long-term care facilities.
- While performing the responsibilities of the job, the employee is required to talk, have corrected vision when needed, and hear. The employee is often required to sit and the employee will use their hands and fingers. The employee is required to stand, walk, reach with arms and hands, climb stairs, and to stoop and kneel. The employee is required to be able to lift up to 30 pounds.
Minimum qualifications for Representatives of the Office of the State Long-Term Care Ombudsman
Must have an undergraduate degree from a four-year college or university and two years of professional experience with at least one year in aging, long-term care, or related fields.
Relevant and comparable education and/or experience may be substituted at the discretion of the SLTCO upon recommendation of the LTCO Coordinator. Experience may be substituted for undergraduate education on a one-to-one basis; however, the same experience cannot be used to meet both the education and experience requirements.
A criminal background check must be completed in order to be hired, in accordance with the Ombudsman Program policies. The individual shall not be hired if he or she has been convicted of any of the crimes listed under the laws related to nursing home, personal care home, or assisted living community employees (OCGA § 31-7-350 and OCGA § 31-7-250, respectively).
Federal Conflict of Interest rules govern staff of this Program as contracted with the "State agency" / "Office" as explained here:
An organization which appoints or employs representatives of the Office shall make efforts to avoid appointing or employing an individual as a representative of the Office who has been employed by or participating in the management of a long-term care facility within the previous twelve months [emphasis added].
In no circumstance shall the State agency, other organization which carries out the Office, or an organization hosting a local Ombudsman entity appoint or employ an individual, nor shall the Ombudsman designate an individual, as a representative of the Office who:
Has direct involvement in the licensing or certification of a long-term care facility;
Has an ownership or investment interest (represented by equity, debt, or other financial relationship) in a long-term care facility. Divestment within a reasonable period may be considered an adequate remedy to this conflict;
Receives, directly or indirectly, remuneration (in cash or in kind) under a compensation arrangement with an owner or operator of a long-term care facility; or
Is employed by, or participating in the management of, a long-term care facility.
Generous leave benefits and holiday pay.
Travel expenses reimbursed. (Relocating further away from assigned work could result in loss of employment if funds are not available for increased travel costs.)
To Apply
Submit a resume, along with answers to the following items in .pdf format, via email to ahales [at] communitiesaligned [dot] org with “Application for Part-Time Ombudsman Position” in the subject line. Applications will be reviewed on a rolling basis until the position is filled. CADRE does not plan to communicate with applicants until after December 31, 2024.
- Where do you believe you’ll excel as an Ombudsman Representative (in 150 words or less)?
- Where do you think you’ll be challenged by the role of Ombudsman Representative (in 150 words or less)?
- What is not on your resume that we should consider (75 words or less)?
- Tell us about you (in 180 characters or less).
- Answer this question: Have you been employed by or participating in the management of a long-term care facility within the previous twelve months?
CADRE, Inc. (Communities Aligned for Deeply Rooted Elderhood) promotes fulfillment for older persons and individuals with disabilities in their chosen communities throughout the aging process.
Program: Long-Term Care Ombudsman Program, West Region
Compensation: Proportional to experience; between $27.00 to $28.50 hourly.
Work from employee’s home office; make facility visits.
Consideration given to residents of: Coweta County, Clayton County, Fayette County, Spalding County, Fulton County south of I-20.
